Terms & Conditions
The Airstar Telecom   Subscriber Agreement

Privacy Policy:
This entry was written in English (UK). To the extent any translated version of this agreement conflicts with the English version, the English version controls.
Airstar Telecom   provides wholesale VoIP services to customers in accordance with the terms and conditions set forth in this agreement.
By registering for, activating, making use of, or by paying for Airstar Telecom  ’s site or services you acknowledge having read and agreed to these terms, and you represent that there is no legal impediment to your entering or being bound by this agreement.
Billing, Pricing and Charges
Charges are calculated on a per call at the current rate rounded up to three decimal places.
Usage of Airstar Telecom  ’s services will be charged according to the current price list as made available on the Airstar Telecom   site. Changes to our pricing shall become effective immediately upon posting to the site.
Payment for Airstar Telecom  ’s services is billed on a pre-pay basis, unless otherwise agreed by both parties. You agree that our services will not be provisioned until sufficient pre-payment has been made, and that service may be terminated immediately if sufficient pre-payment has not been made. It is your ongoing responsibility to ensure that your account maintains the necessary balance to provision the service.
You agree that Airstar Telecom   may expire any credit that remains unused within 365 days of the credit being applied to your account. Such expiration renders the balance non-refundable, and is performed entirely at Airstar Telecom  ’s discretion.
Any refund request will be subject to a $75 administration charge in addition to any bank charges incurred.
Transaction charges incurred by Airstar Telecom   will be passed on to the customer at the rates and percentages indicated when the customer adds credit to their account. The customer fully accepts these charges when they elect to "Create Order" on our website.
Airstar Telecom   reserve the right to change the rate of charges at anytime, notice is deemed to have been given when the new charges appear on the website.
If no prefix is included with call details these calls will be charged in accordance with our Premium rate tariff in force at the time of the call.
Taxes and USF Charges
If any local, state, federal, public or quasi-public governmental entity or its political subdivision imposes any taxes, fees, surcharges, or other charges or obligations on Airstar Telecom   as a result of Airstar Telecom  ’s sale of Services or Customer’s use of Services, Customer shall pay any such obligations (Additional Charges) and indemnify Airstar Telecom   from any liability or expense associated with the Additional Charges. If Additional Charges are assessable to support the federal Universal Service Fund (USF), Airstar Telecom   may elect to calculate and charge Customer in accordance with applicable regulations of the government authority having jurisdiction (USF Charges).
Excessive Call Attempts Surcharge
A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 40% (forty percent) is required, and is calculated on total outbound call attempts during any 24 hour period. An Excessive Call Attempt Surcharge of $0.01 per call will be assessed for all incomplete calls below this threshold.
Additional Call Attempts Surcharge for USA & Canada Termination
A minimum outbound call completion ratio (defined as percentage of completed calls versus attempted calls) of 50% (fifty percent) is required, and is calculated on total outbound call attempts on a monthly billing basis per unique customer account. An Excessive Call Attempt Surcharge of $0.005 per call will be assessed for all incomplete calls below this threshold.
Minimum Average Call Duration (ACD)
A minimum Average Call Duration (ACD) of two (2) minutes is required in any 24 hour period. In the event Customer’s ACD on an individual account is below the two (2) minute threshold, default billing increments on the customers account will change from one (1) second to the following:

Additional Minimum Average Call Duration (ACD) for USA & Canada Termination
A minimum Average Call Duration (ACD) of one (1) minute is required in each billing period. In the event Customer’s ACD on an individual account is below the one (1) minute threshold, a surcharge of 100% of the total amount billed to Customer in the billing period shall be assessed.
Short Duration Surcharge for USA & Canada Termination
If Customer’s total Short Duration Calls (defined as all calls with a duration of 6 seconds or less) is more than 10% (ten percent) of total calls during a monthly or other billing period shall be assessed a Short Duration Surcharge of $0.02 per call for all Short Duration calls.
Measuring Usage
You agree that Airstar Telecom  ’s records are conclusive evidence of your use of the site and service. Furthermore, you acknowledge that these records will be used to calculate charges incurred.
You accept that any use of the service originating from the IP addresses you nominate shall be deemed to be authorised, and that you will pay any charges arising from such use.
Any request for a billing adjustment must be made in good faith within thirty (30) days of invoice receipt through a Written Dispute Notification.
For the purpose of this Agreement, a Written Dispute Notification means an email message that must include the following information:

  1. Disputed destinations (route description)
  2. Amount of total dispute
  3. Dispute type (e.g. rate, minute, or code)
  4. If rate dispute, the claimed rates for each disputed destination
  5. If minute dispute, the claimed minutes and associated call detail records for each disputed destination
  6. If code dispute, the claimed codes and associated rates for each disputed destination

E911 (Enhanced 911)
By using our services you acknowledge that Airstar Telecom   does not offer E911 services as part of any existing product or service. Furthermore, Airstar Telecom   does not offer termination through its rate decks to 911 emergency services phone numbers. Airstar Telecom   DIDs do not hold any information that would help identify you or your users to emergency services.
Your use of Airstar Telecom   products and/or services represents your agreement that you have alternative E911 services in place for you and your users.
Your Responsibilities
You agree to be held fully responsible for all use of and fees related to your account, and accept full liability and responsibility for the actions of anyone who uses the site or service via your account, whether authorised or unauthorised, except when unauthorised use is solely attributed to an act or omission on the part of Airstar Telecom  .
Regulatory Issues
Airstar Telecom   . makes no representations or warranties that the FCC, PUCs, any type of government body, whether federal, state (provincial) or local, or any underlying providers will not make any changes to existing laws and/or tariffs that could impair Airstar Telecom  's ability to deliver service to Customer.
Liability & Indemnification
You agree to indemnify Airstar Telecom   and its agents, and hold them harmless from any claims or damages relating to this agreement. You agree not to hold Airstar Telecom   or its agents liable for any loss of business, contracts, savings or profits, or any other damages or losses (direct or consequential) to the extent that Airstar Telecom  ’s liability can be limited by law.
Term of and Changes to This Agreement
The terms of this agreement shall come into effect immediately upon appearing on the Airstar Telecom   website, as indicated by the time-stamp at the foot of this document. Airstar Telecom   may terminate this agreement at any time for any breach of these terms or any applicable policy as posted on the Airstar Telecom   website. No reimbursement for any fees charged in connection with Airstar Telecom  ’s services shall be issued for such a termination.
Any provision of this agreement relating to term, payment, liability, indemnification, governing law, or confidentiality shall survive termination or expiration.
Should a provision of this agreement be found to be invalid or unenforceable, or should Airstar Telecom   choose to waive any provision contained herein, you agree that the remainder of the agreement remains unaffected and in full force.
Airstar Telecom   does not guarantee that the DID service information contained in this page is complete, accurate and up to date for each DID location.
The information below may be adjusted from time to time, so it is highly recommended to consult this page on a regular basis.
The information is only intended to give customers some guidance with regard to the applicable regulatory framework.
The information has no legal standing and is not intended as a substitute for legal or regulatory advice.
Any customer is solely responsible for the operation of its own business, for complying with any applicable legal and regulatory provisions and for applying and obtaining the required license(s).
Airstar Telecom   recommends its customers to seek advice on any legal and regulatory obligations and restrictions before using the service and the numbers.
This agreement was last updated 13:00 (GMT) on Monday July 15th, 2013.